Inbound Call Duration After Outbound Call

This data export field displays the duration of an incoming call after it was routed to an external destination via a FLOW script's 'Outbound Call' action cell.

Historical Data Source	CONTACT Data Records
Category	FLOW
Channels
Size (bytes)	8
Filter	None
Dimension	None

Key to symbols

The field value is written to the inbound leg of all external incoming interactions.

Example

This data export report shows an incoming call to a script that was routed to an external party by the script's 'Outbound Call' action cell whereupon the caller spoke to the called party for 57.1 seconds.

Call Date/Time	Call Direction	Originating address	Initial Script	Inbound Call Duration After Outbound Call
2019-10-23 16:39:39	I	01344304344	Monumental	57.1