Call Reference Number
This data export field displays a system-generated ID that ties all action cell records to single interaction. These values are the same as that written to the inbound leg of the call by the Call Reference Number field in the Contact Data Records data source.
|
Historical Data Source |
FLOW Action Cell Log |
|
Channels |
|
|
Size (bytes) |
8 |
|
Filter |
Call Reference Number |
|
Dimension |
Call Reference Number |
Example
This data export report shows an incoming call (reference number 1934014577882138060) to a FLOW script called 'Monumental'. The script invoked a subsidiary script (Monumental Survey).
|
Call Reference Number |
||||
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental |
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental |
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental |
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental |
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental_Survey |
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental_Survey |
|
2018-10-24 15:29:22 |
1934014577882138060 |
3.18318796 |
Monumental |
Monumental |
Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
If the agent used an exit code to transfer a call back into a FLOW script, the value reported in this field will not have changed for subsequent action cell records.