Call ID
This data export field displays a system-generated ID that ties all action cell records to single interaction. These values are the same as that written to the inbound leg of the call by the Call ID field in the Contact Data Records data source.
|
Historical Data Source |
FLOW Action Cell Log |
|
Channels |
|
|
Size (bytes) |
16 |
|
Filter |
None |
|
Dimension |
None |
Example
This data export report shows an incoming call (ID 3.18318796) to a FLOW script called 'Monumental'. The script invoked a subsidiary script (Monumental Survey).
|
Call ID |
||||
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental |
2018-10-24 15:29 |
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental |
2018-10-24 15:29 |
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental |
2018-10-24 15:29 |
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental |
2018-10-24 15:29 |
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental_Survey |
2018-10-24 15:29 |
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental_Survey |
2018-10-24 15:29 |
|
2018-10-24 15:29:22 |
3.18318796 |
Monumental |
Monumental |
2018-10-24 15:29 |
Remarks
If the agent used an exit code to transfer a call back into a FLOW script, the value reported in this field will not have changed for subsequent action cell records.