Original Anonymous Queue Result
This data export field displays the queue result for the first anonymous queue that a caller entered.
The field applies to a special configuration in which callers are routed to users in a non-storm contact centre via anonymous queues. The use of anonymous queues is supported in the Outbound Call action cell in FLOW and requires bespoke configuration by Content Guru.
Historical Data Source |
CONTACT Data Records |
Category |
FLOW |
Channels |
|
Size (bytes) |
102 |
Filter |
Original Anonymous Queue Result |
Dimension |
None |
Possible Values
Value |
Description |
lost |
The call was NOT routed to an agent. |
routed |
The call was routed to an agent. |
withdrawn |
The caller withdrew from the queue. |
The field value is written to the inbound leg of all external incoming interactions.
Example
This data export report shows a caller who was routed to a destination from the first anonymous queue ('Vulnerable') they had entered.
Original Anonymous Queue Result |
|||
2018-03-01 08:35:14 |
I |
Vulnerable |
routed |
Filter
Include or exclude one or more queues in your organisation.