Step Reached
This data export field displays the ID of the last action cell that was invoked in the communication handled by a FLOW script. (Every action cell in a FLOW script is assigned a unique ID.)
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Historical Data Source |
CONTACT Data Records |
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Category |
FLOW |
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Channels |
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Size (bytes) |
66 |
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Filter |
None |
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Dimension |
None |
Example
This data export report shows an incoming call to a FLOW script named 'Monumental' where the last action cell to be invoked had an ID of 14.
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Step Reached |
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2019-10-21 10:30:57 |
I |
01344304344 |
Monumental |
14 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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Resulting from an Outbound Call action cell or the script defined in a live-agent OUTBOUND campaign |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Text Interactions
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External |
storm |
storm user |
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INCOMING SMS TEXT |
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OUTGOING SMS TEXT Agent-initiated or reply |
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OUTGOING SMS TEXT From 'SMS' action cell in FLOW |
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INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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OUTGOING EMAIL FROM SCRIPT From 'Send Email' action cell in FLOW |
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WEB CHAT |
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INCOMING SOCIAL MEDIA MESSAGE |
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SOCIAL MEDIA MESSAGE REPLY |
Filter
Include or exclude one or more FLOW scripts in your organisation.