Payment Type

This data export field indicates the type of payment attempted by a payer for the most recent transaction attempt in a secure storm LOCK/PADLOCK payment call.

Historical Data Source	CONTACT Data Records
Category	LOCK/PADLOCK
Channels
Size (bytes)	4
Filter	Payment Type
Dimension	None

Key to symbols

Possible Values

Value	Description
0	Immediate payment
1	Pre-authorisation
2	Recurring payment
4	Refund

Example

This data export report shows two payment calls.

Row 1: A call with a PADLOCK (agent-assisted) payment transaction where the payment was immediate.

Row 2: A call with a LOCK (agent-free) payment transaction where the payment was pre-authorised.

Call Date/Time	Call Direction	Originating address	Payment Value	Agent	Payment Type
2018-12-14 08:27:28	I	07700900432	16671	Baz Parsons	0
2018-12-14 11:34:45	I	07700900456	3447		0

Detail

The data export field populates the customer leg of a call of an incoming or outgoing call as illustrated below. See also, Communication Legs.

	External	storm	storm user
		Deskphone LOG IN and LOG OUT

*See Note

EXTERNAL INCOMING CALL

(2 legs)

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)
		Initial called party leg (2nd leg)
		*See Note

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)
		*See Note

* In a PADLOCK (agent-assisted) payment transaction comprising multiple payments, only the payment type for the first payment is shown. To see the payment types for all payments, see the Payment Type data export field in the LOCK Transactions Data Source.

Filter

Select one of the following filters:

Filter	Equates to
Immediate Payment	Field value of 0
Pre-authorisation	Field value of 1
Reoccurring payment	Field value of 2
Refund	Field value of 4

Remarks

Multiple transaction attempts during a call are presented in a single record. For details about multiple transaction attempts, use the Lock Transactions data source.