Call Set Up Time
This data export field displays the duration measured from when the communication leg was first detected by storm to when the receiver was alerted.
See also, Call Duration Charts.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Basic |
|
Channels |
|
|
Size (bytes) |
8 |
|
Filter |
None |
|
Dimension |
None |
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
 |
|
The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows an incoming call that was answered by an agent (first two rows) and then transferred (third row).
|
Call Set Up Time |
||||
|
2018-07-30 17:15:18 |
I |
0.3 |
07700900432 |
|
|
2018-07-30 17:15:25 |
O |
0.1 |
07700900432 |
Craig Milliband |
|
2018-07-30 17:18:11 |
O |
0.4 |
07700900432 (2006) |
Baz Parsons |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Time between the detection of a user code by storm and connection to the log in service |
|
|
Time between the detection of number by storm and the end of ringing on the user's phone |
EXTERNAL INCOMING CALL (2 legs) |
Time between the detection of number by storm and the start of ringing on the user's phone |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Time between the detection of number by storm and the end of ringing on the receiver's phone |
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Time between the detection of number by storm and the start of ringing on the user's phone |
||
|
Initial called party leg (2nd leg) |
|||
|
Time between the detection of the number by storm and the start of ringing on the called party's phone |
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Time between the detection of the transferred number by storm and the start of ringing on the called party's phone |
Note: communication legs of non-voice channels are either unpopulated or populated with 0.