Time to Answer
This data export field displays the time taken for an incoming call to connect to an operator.
The field captures information reported by the storm MATRIX® audio conferencing application.
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Historical Data Source |
CONTACT Data Records |
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Category |
MATRIX |
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Channels |
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Size (bytes) |
8 |
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Filter |
None |
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Dimension |
None |
There is a single inbound leg for an incoming call to MATRIX. An outbound leg is generated when an operator makes an outgoing call.
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows an incoming call to a conference that was answered in 22 seconds.
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Time to Answer |
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2019-01-07 16:30:19 |
I |
01614960123 |
OperatorFive |
Conf_345 |
0:22 |