LINK Interaction Duration
This data export field displays the duration of a LINK interaction (in seconds).
This field applies to storm LINK™, where an agent clicks a button in storm DTA to send an interaction link to the external party via an SMS text message (currently, only interaction links to video conferencing are supported).
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Historical Data Source |
CONTACT Data Records |
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Category |
LINK |
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Channels |
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Size (bytes) |
8 |
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Filter |
LINK Interaction Duration |
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Dimension |
None |
Example
This data export report shows an outgoing call to a party where a 10-minute LINK video consultation took place with an agent.
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LINK Interaction Duration |
|||||
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2020-09-30 09:59:08 |
I |
WebiPath_129_122281 |
07700900432 |
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|
|
2020-09-30 09:59:08 |
O |
01134960876 |
02896496876 |
|
|
|
2020-09-30 09:59:40 |
O |
66663 |
02896496876 |
Video |
600 |
Detail
The data export field populates the outbound (O) leg to the external party. See also, Communication Legs.
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External |
storm |
storm user |
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OUTGOING SMS TEXT Containing link |
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |