LINK Parent Call ID
This data export field displays the Call ID of the call where this LINK interaction was initiated.
This field applies to storm LINK™, where an agent clicks a button in storm DTA to send an interaction link to the external party via an SMS text message (currently, only interaction links to video conferencing are supported).
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Historical Data Source |
CONTACT Data Records |
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Category |
LINK |
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Channels |
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Size (bytes) |
16 |
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Filter |
None |
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Dimension |
None |
Example
This data export report shows an outgoing call to a party where an agent sent a text message containing a link to join a video consultation with the agent. The LINK parent ID is the same as that reported on the first leg of the original call (first row).
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LINK Parent Call ID |
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2020-09-30 09:59:08 |
I |
213.3473499055 |
WebiPath_129_122281 |
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2020-09-30 09:59:08 |
O |
213.3473499056 |
01134960876 |
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2020-09-30 09:59:40 |
O |
100.23333034 |
66663 |
213.3473499055 |
Open https://www.acorp.com/abc to join a video consultation |
Detail
The data export field populates the outbound (O) leg to the external party. See also, Communication Legs.
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External |
storm |
storm user |
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OUTGOING SMS TEXT Containing link |
