Message Contents

This data export field displays the content of a message.

Example

This data export report shows an incoming Twitter message.

Call Date/Time	Inbound/Outbound	Originating address	Destination address	Message Type	Message Contents
2018-08-03 17:15:18	I	HayleyPincott	Sequoia	6	Fun @SEALIFEWeymouth #Weymouth

Detail

The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.


External	storm	storm user
	INCOMING SMS TEXT
	OUTGOING SMS TEXT Agent-initiated or reply


INCOMING EMAIL
Initiate Reply Forward Followed Up	OUTGOING EMAIL or ACTION on INCOMING EMAIL	Ignore Delete Requeue Complete Follow Up Followed Up


		INCOMING SOCIAL MEDIA MESSAGE
		SOCIAL MEDIA MESSAGE REPLY

Filter

Filter by using any of the following options on your chosen value(s):

Equal to		Starts with		Contains		Ends with
Not Equal to		Does not start with		Does not contain		Does not end with

Where available, you can use the Or operator to include multiple values in your filter.