Message Type
This data export field indicates the type of message on the communication leg.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
Messages |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Message Type |
|
Dimension |
None |
Possible Values
|
Value |
Description |
|
0 |
An SMS text message |
|
3 |
An MMS message |
|
4 |
An email |
|
6 |
A digital channels message. The type of digital channels message can be identified in Message Sub Type. |
See also, Communication Type.
Example
This data export report shows an incoming Twitter message.
Call Date/Time |
Inbound/Outbound |
Originating address |
Destination address |
Message Type |
Message Contents |
2018-08-03 17:15:18 |
I |
HayleyPincott |
Sequoia |
6 |
Fun @SEALIFEWeymouth #Weymouth |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
|
|
|
|
External |
storm |
storm user |
|
|
|
|
INCOMING SMS TEXT |
|
|
|
OUTGOING SMS TEXT Agent-initiated or reply |
|
|
|
|
|
||
|
|
Always 4 |
INCOMING EMAIL |
|||
|
Always 4 |
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
Always 4 |
|
|
|
|
|
|
|
|
Always 6 |
INCOMING SOCIAL MEDIA MESSAGE |
|
|
Always 6 |
SOCIAL MEDIA MESSAGE REPLY |
Filter
Include or exclude one or more of the following filters:
|
Filter |
Equates to |
|
SMS |
Field value of 0 |
|
MMS |
Field value of 3 |
|
|
Field value of 4 |
|
Digital Channels |
Field value of 6 |