LINK Type
This data export field displays the type of LINK request sent to the external party in an SMS text message during a call.
This field applies to storm LINK™, where an agent clicks a button in storm DTA to send an interaction link to the external party via an SMS text message (currently, only interaction links to video conferencing are supported).
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Historical Data Source |
CONTACT Data Records |
|
Category |
LINK |
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Channels |
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|
Size (bytes) |
514 |
|
Filter |
LINK Type |
|
Dimension |
None |
Possible Values
|
Value |
Description |
|
Audio |
Reserved for future use. |
|
Video |
A link to a video conference was sent to the external party in an SMS message. |
|
Audio + Video |
Reserved for future use. |
|
Upload |
Reserved for future use. |
|
Audio + Upload |
Reserved for future use. |
|
Video + Upload |
Reserved for future use. |
|
Audio + Video + Upload |
Reserved for future use. |
Example
This data export report shows an outgoing call to a party where an agent sent a text message containing a link to join a video consultation with the agent.
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|
LINK Type |
|
|||
|
2020-09-30 09:59:08 |
I |
WebiPath_129_122281 |
07700900432 |
|
|
|
2020-09-30 09:59:08 |
O |
01134960876 |
02896496876 |
|
|
|
2020-09-30 09:59:40 |
O |
66663 |
02896496876 |
Video |
Open https://www.acorp.com/abc to join a video consultation |
Detail
The data export field populates the outbound (O) leg to the external party. See also, Communication Legs.
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|
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External |
storm |
storm user |
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|
|
OUTGOING SMS TEXT Containing link |
Filter
Include or exclude one or more of the values listed in the 'Possible Values' section above.