Transaction Attempt

This data export field displays the number of attempts that were made to make the most recent payment in a secure storm LOCK/PADLOCK payment call.

Historical Data Source	CONTACT Data Records
Category	LOCK/PADLOCK
Channels
Size (bytes)	4
Filter	Transaction Attempt
Dimension	None

Key to symbols

Example

This data export report shows a PADLOCK (agent-assisted) payment call where the payment succeeded on the third attempt.

Call Date/Time	Call Direction	Originating address	Transaction Attempt	Agent	Payment Value
2018-12-14 08:27:28	I	07700900432	3	Baz Parsons	16671

This data export report shows a PADLOCK (agent-assisted) payment call where two payments were made in a single transaction.

Call Date/Time	Call Direction	Originating address	Transaction Attempt	Agent	Payment Value
2018-12-14 08:27:28	I	07700900432	1	Baz Parsons	300000

Detail

The data export field populates the customer leg of a call of an incoming or outgoing call as illustrated below. See also, Communication Legs.

	External	storm	storm user
		Deskphone LOG IN and LOG OUT

EXTERNAL INCOMING CALL

(2 legs)

		OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg)
		or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg)
		Initial called party leg (2nd leg)

		TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs)

Filter

Filter by using any of the following relational operators on your chosen value(s):

Equal to	Greater than	Less than
Not equal to	Greater than or equal to	Less than or equal to

Remarks

Multiple transaction attempts during a call are presented in a single record. For details about multiple transaction attempts, use the Lock Transactions data source.