Call Duration Until Conferenced
This data export field displays the duration between a call being connected to a user and that user placing the call into a three-party conference.
See also, Call Duration Charts.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
8 |
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Filter |
Call Duration until Conferenced |
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Dimension |
None |
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows an incoming call (first two legs) into which the receiving user (cmilliband) conferenced in another user (bas). User 'cmilliband consulted with user 'bas' for 1:05 before conferencing him.
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Call Duration until Conferenced |
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2018-11-12 17:36:08 |
I |
cmilliband |
2018-11-12 17:43:31 |
7:19 |
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2018-11-12 17:36:11 |
O |
cmilliband |
2018-11-12 17:43:31 |
7:19 |
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2018-11-12 17:42:24 |
O |
bas |
2018-11-12 17:43:31 |
1:05 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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Duration from calling to being conferenced with 3rd party |
EXTERNAL INCOMING CALL (2 legs) |
As inbound leg |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Time between calling and being conferenced with 3rd party |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
As above |
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Initial called party leg (2nd leg) |
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As for first call leg |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Consultation duration between this party and the conference initiator |
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |