Script Reached
This data export field displays the name of the last FLOW script that handled the communication.
Historical Data Source |
CONTACT Data Records |
Category |
FLOW |
Channels |
|
Size (bytes) |
1026 |
Filter |
Script Reached |
Dimension |
Script Reached |
Example
This data export report shows an incoming call that was last handled by a FLOW script named 'Monumental Survey'.
Script Reached |
||||
2018-10-24 15:29:22 |
I |
01344304344 |
Monumental |
Monumental Survey |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
EXTERNAL INCOMING CALL (2 legs) |
|
|
OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
|
Initial called party leg (2nd leg) |
|||
Resulting from an Outbound Call action cell or the script defined in a live-agent OUTBOUND campaign |
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
|
|
|
|
External |
storm |
storm user |
|
|
INCOMING SMS TEXT |
||
|
OUTGOING SMS TEXT Agent-initiated or reply |
||
|
OUTGOING SMS TEXT From 'SMS' action cell in FLOW |
|
|
|
|
||
|
INCOMING EMAIL |
||||
|
Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
|
|
|
|
OUTGOING EMAIL FROM SCRIPT From 'Send Email' action cell in FLOW |
|
|
|
|
|
WEB CHAT |
|
|
|
|
|
INCOMING SOCIAL MEDIA MESSAGE |
||
|
SOCIAL MEDIA MESSAGE REPLY |
Filter
Include or exclude one or more FLOW scripts in your organisation.