Revised Callback Date Time
This data export field displays the system-generated revised date and time for a failed agent-scheduled callback. It corresponds to the 'Revised callback date/time' system-defined column in the DATA MANAGEMENT table.
Historical Data Source |
OUTBOUND Status Change |
Channels |
|
Size (bytes) |
8 |
Filter |
None |
Dimension |
None |
Format
You can display the date and time in a choice of formats. You can also change the time zone in which the time is displayed.
These settings are available via the field's Settings button.
Example
This example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).
Name |
Row ID |
Number |
Callback date/time |
Revised callback date/time |
Last Result |
Row status |
Row Sub status |
Jean Gaddy |
24906200 |
07700900145 |
2019-12-20 18:00:00 |
2019-12-20 19:00:00 |
Other - No Opportunity |
Complete |
Call result not in retry profile |
The data export report shows that an unsuccessful OUTBOUND call to Jean was rescheduled for 18:00 on the same day by the dialler agent. The call at 18:00 was not answered causing it to be rescheduled automatically for 19:00. The second call was answered.
Revised Callback Date Time |
|||||
2019-12-20 16:07:49 |
Jean Gaddy |
|
Active |
Not Dialled active |
|
2019-12-20 16:08:21 |
Jean Gaddy |
2019-12-20 18:00:00 |
|
In Progress |
Scheduled callback |
2019-12-20 18:00:32 |
Jean Gaddy |
2019-12-20 18:00:00 |
|
Active |
Callback active |
2019-12-20 18:01:43 |
Jean Gaddy |
2019-12-20 18:00:00 |
2019-12-20 19:00:00 |
In Progress |
Scheduled callback |
2019-12-20 19:01:13 |
Jean Gaddy |
2019-12-20 18:00:00 |
2019-12-20 19:00:00 |
Active |
Callback active |
2019-12-20 19:01:14 |
Jean Gaddy |
|
|
Complete |
Call result not in retry profile |