Total Anonymous Queue Wait Duration
This data export field displays the total duration (in seconds) a caller waited in all of the anonymous queues they entered.
The field applies to a special configuration in which callers are routed to users in a non-storm contact centre via anonymous queues. The use of anonymous queues is supported in the Outbound Call action cell in FLOW and requires bespoke configuration by Content Guru.
Historical Data Source |
CONTACT Data Records |
Category |
FLOW |
Channels |
|
Size (bytes) |
8 |
Filter |
Total Anonymous Queue Wait Duration |
Dimension |
None |
The field value is written to the inbound leg of all external incoming interactions.
Example
This data export report shows that a caller's total wait time in all of the anonymous queues they entered was 24.5 seconds.
Total Anonymous Queue Wait Duration |
||
2018-03-01 08:35:14 |
I |
24.5 |
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