Called Extension
This data export field displays the internal extension of a called storm user.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
514 |
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Filter |
None |
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Dimension |
Called Extension |
Examples
This data export report shows an incoming voice call that was answered by a user with an extension 2007 (rows 1 and 2). The user then transferred the call to a user on extension 2008 (row 3).
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Called Extension |
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2019-07-16 12:56:44 |
I |
07700900432 |
01614960654 |
2007 |
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2019-07-16 12:57:03 |
O |
07700900432 |
00156527D65C |
2007 |
|
2019-07-16 12:58:24 |
O |
07700900432 (2007) |
BCC3424BB6C8 |
2008 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Of calling user |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Of transfer target |
Note: the field is unpopulated for users who have not been assigned an extension.