Clearing Party
This data export field indicates which party ended the interaction.
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Historical Data Source |
CONTACT Data Records |
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Category |
Basic |
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Channels |
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Size (bytes) |
1 |
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Filter |
Clearing Party |
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Dimension |
None |
Possible Values
One of the following values is written to a record (communication leg):
|
Value |
Description |
|
R |
Indicates that the party associated with the communication leg ended the interaction. |
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L |
Indicates that the party associated with the communication leg did NOT end the interaction. |
Examples
This data export report shows an incoming voice call taken by Craig Milliband and where Craig ended the call.
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Clearing Party |
||||
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2018-07-30 14:24:18 |
I |
01614960654 |
|
L |
|
2018-07-30 14:24:25 |
O |
iPath_129_cmilliband |
Craig Milliband |
R |
The following data export report is for the same scenario but where the caller ended the call.
|
Clearing Party |
||||
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2018-07-30 14:58:20 |
I |
01614960654 |
|
R |
|
2018-07-30 14:58:03 |
O |
iPath_129_cmilliband |
Craig Milliband |
L |
This report shows an incoming voice communication answered by Craig Milliband who then transferred the call to Baz Parsons. Baz ended the call.
|
Clearing Party |
||||
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2018-07-30 16:15:18 |
I |
01614960654 |
|
L |
|
2018-07-30 16:15:25 |
O |
iPath_129_cmilliband |
Craig Milliband |
L |
|
2018-07-30 16:18:11 |
O |
00156527D65C |
Baz Parsons |
R |
According to the following report, the caller ended the call before being routed to an agent.
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Clearing Party |
||||
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2018-07-30 16:25:25 |
I |
01614960654 |
|
R |
According to the following report, the agent ended the web chat session.
|
Clearing Party |
|||||||
|
2018-03-19 10:18:04 |
I |
Jake |
Monumental Enquiries |
Holidays |
Connected |
5:31 |
L |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
Always L* |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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* Indicates that a remote party was not involved.
In general, if the Clearing Party field for a call leg in a voice call is populated with R, then the field for the other call leg is populated with L. It is, however, possible to see the same value on both call legs:
|
Value on both call legs |
Meaning |
|
R |
Both parties ended their legs of the call simultaneously. |
|
L |
This indicates that the storm user ended the call by clicking the Disconnect If the storm user did not disconnect the call from the DTA, then this value indicates an error. |
button in storm DTA. For an internal call, it is not possible to identify the clearing party.Text Interactions
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External |
storm |
storm user |
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WEB CHAT |
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Note: L is written to all other text-based communication legs.
Remarks
R stands for 'Remote' meaning remote to storm; it indicates that the clearing party was the caller or guest (who is considered to be remote to storm) and not the storm platform or user. Conversely, L stands for 'Local' meaning local to storm; it indicates that the clearing party was the storm platform or user and not the outside caller or guest.
Filter
Select one of the following filters:
|
Filter |
Equates to |
|
Local |
Field value of L |
|
Remote |
Field value of R |