Ringing Duration
This data export field displays the phone ringing duration on a communication leg.
See also, Call Duration Charts.
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Historical Data Source |
CONTACT Data Records |
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Category |
Basic |
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Channels |
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Size (bytes) |
8 |
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Filter |
Ringing Duration |
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Dimension |
None |
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows an incoming call that was answered by an agent (first two rows) and then transferred (third row).
The call connected to storm after 1.2 seconds. The first agent's phone rang for 3.2 seconds; the second agent's phone rang for 2.5 seconds.
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Ringing Duration |
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2018-07-30 17:15:18 |
I |
1.2 |
07700900432 |
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2018-07-30 17:15:25 |
O |
3.2 |
07700900432 |
Craig Milliband |
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2018-07-30 17:18:11 |
O |
2.5 |
07700900432 (2006) |
Baz Parsons |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
Always 0 |
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The time taken for storm to answer the call* |
EXTERNAL INCOMING CALL (2 legs) |
User ringing duration |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
User ringing duration |
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Initial called party leg (2nd leg) |
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Always 0 |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Always 0 |
* See also, Accepted Duration.
Note: communication legs of non-voice channels are either unpopulated or populated with 0.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |