Message Validity

This data export field displays the number of minutes for which an outgoing SMS message sent from an SMS action cell in storm FLOW is valid. Retry attempts from the SMS provider network cease if the message is not delivered after this time.

Historical Data Source

CONTACT Data Records

Category

Messages

Channels

Size (bytes)

4

Filter

None

Dimension

None

Key to symbols

Example

In this data export report shows a message that was valid for 535 minutes since it was transmitted at 15:03.

Message Validity

2020-02-18 15:03:12

O

01344304340

07700900432

535

Detail

The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.

 

 

 

 

 

  

External

storm

storm user

OUTGOING SMS TEXT

Agent-initiated or reply

 

Remarks

See the storm FLOW User Guide for details about the SMS action cell's Do not deliver SMS after certain time property, which is used to set the validity period.