Original Callback Agent Name
This data export field applies to a callback call in an OUTBOUND campaign and displays the name of the agent originally assigned to the callback. This may or may not be the agent who eventually took the outbound call.
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Historical Data Source |
CONTACT Data Records |
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Category |
OUTBOUND |
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Channels |
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Size (bytes) |
1026 |
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Filter |
None |
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Dimension |
None |
Example
This data export report show a live-agent OUTBOUND campaign.
Rows 1 and 2: The outbound call to the contact where agent Adam Carter assigned himself to a callback, which was scheduled in 5 minutes.
Rows 3 and 4: The callback (shown assigned to Adam Carter).
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Original Callback Agent Name |
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2018-10-19 16:28:22 |
O |
00156527D65C |
Adam Carter |
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2018-10-19 16:28:34 |
O |
07700900439 |
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Connected |
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2018-10-19 16:35:39 |
O |
00156527D65C |
Adam Carter |
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2018-10-19 16:35:49 |
O |
07700900439 |
Adam Carter |
Connected |
Detail
Original Outbound Call
The data export field does not populate any calls legs in the original outbound call. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Callback
The data export field populates the outbound (O) legs in the callback. See also, Communication Legs.
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External |
storm |
storm user |
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OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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