Last Connected User <Miscellaneous 2>
This data export field displays the content of the Miscellaneous 2 property as configured for the last connected user in a call following any overflows or transfers (directly or via a queue).
Historical Data Source |
CONTACT Data Records |
Category |
CONTACT |
Channels |
|
Size (bytes) |
1026 |
Filter |
None |
Dimension |
Last Connected User <Miscellaneous 2> |
The property is configured in the Person Details > Show Extended Details section of the user's properties in storm UC as shown in the illustration below.
Note: a property label other than Miscellaneous 2 may have been used in your UC deployment. It is this label that is used in the name of this data export field. For example, Last Connected User Miscellaneous 2 or Last Connected User Division.
Example
This data export report shows an incoming call to a queue, which was originally answered by user ctaylor in (second row) who had a Miscellaneous 2 property setting of 'Blue Division'. At this point, ctaylor was the last connected user.
User ctaylor then transferred the call to user bparsons (third row) who had a Miscellaneous 2 property setting of 'Red Division'. At this point, bparsons was the last connected user.
Last Connected User Miscellaneous 2 |
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2022-07-08 12:21:01 |
01614960654 |
Summer Hols |
ctaylor |
Blue Division |
2022-07-08 12:21:08 |
WebiPath_37_537050 |
Summer Hols |
ctaylor |
Blue Division |
2022-07-08 12:22:18 |
WebiPath_37_14252 |
|
bparsons |
Red Division |
Detail
|
External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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Of the original connected user |
EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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Non-transferred call only |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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