Number of Attempted Warm Transfers
This data export field displays the number of completed warm transfers that resulted from a call. The value should match the value reported in the Number of Completed Warm Transfers data export field unless an internal system error occurred.
Note: an initiated but incomplete warm transfer is not considered to be a warm transfer attempt.
Historical Data Source |
CONTACT Data Records |
Category |
UC |
Channels |
|
Size (bytes) |
4 |
Filter |
Number of Attempted Warm Transfers |
Dimension |
None |
The value should match the value reported in the Number of Completed Warm Transfers data export field unless there was an internal system error.
Example
This data export report shows an incoming call (first two rows), which was warm transferred to another user (third row). That user then successfully transferred the call to a third user (last row).
Number of Attempted Warm Transfers |
|||||
2018-08-02 16:30:19 |
I |
01614960654 |
1 |
2006-2008 |
2 |
2018-08-02 16:30:24 |
O |
WebiPath_129_122281 |
0 |
2006 |
0 |
2018-08-02 16:31:20 |
O |
00156527D65C |
0 |
2008 |
0 |
2018-08-02 16:32:33 |
O |
001565192de5 |
0 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
External |
storm |
storm user |
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Always 0 |
||
Initial called party leg (2nd leg) |
|||
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
Always 0 |
Filter
Filter by using any of the following relational operators on your chosen value(s):
Equal to |
Greater than |
Less than |
Not equal to |
Greater than or equal to |
Less than or equal to |