Last Consultation Destination
This data export field displays the destination of the last successful consultation (warm-transferred) call.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
512 |
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Filter |
Last Consultation Destination |
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Dimension |
None |
Example
This data export report shows an incoming call (first two rows), which was warm transferred to another user (third row). That user then successfully transferred the call to a third user who had been assigned an internal telephone extension of 2004.
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Last Consultation Destination |
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2018-08-02 16:30:19 |
I |
01614960654 |
1 |
2006-2008 |
2004 |
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2018-08-02 16:30:24 |
O |
WebiPath_129_122281 |
0 |
2006 |
0 |
|
2018-08-02 16:31:20 |
O |
00156527D65C |
0 |
2008 |
0 |
|
2018-08-02 16:32:33 |
O |
001565192de5 |
0 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Filter
Filter by using any of the following options on your chosen value(s):
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Equal to |
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Starts with |
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Contains |
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Ends with |
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Not Equal to |
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Does not start with |
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Does not contain |
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Does not end with |
Where available, you can use the Or operator to include multiple values in your filter.