Caller Extension
This data export field displays the internal extension of a storm user who initiated a call.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
514 |
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Filter |
None |
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Dimension |
Caller Extension |
Example
This data export report shows an outgoing call made by a storm user.
The caller (LChevez) had an extension of 802.
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Caller Extension |
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2019-07-16 09:39:31 |
I |
001565192de5 |
01614960654 |
LChevez |
802 |
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2019-07-16 09:39:32 |
O |
01184960762 |
01614960654 |
LChevez |
802 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Of transferrer |
Note: the field is unpopulated for users who have not been assigned an extension.