Number of Attempted Blind Transfers
This data export field displays the number of cold (blind) transfers that resulted from a call. The value should match the value reported in the Number of Completed Blind Transfers data export field unless an internal system error occurred.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
UC |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
Number of Attempted Blind Transfers |
|
Dimension |
None |
Example
This data export report shows an incoming call (first two rows), which was blind transferred to another user (third row). That user then successfully blind transferred the call to a third user (last row).
|
Number of Attempted Blind Transfers |
|||||
|
2018-08-02 16:30:19 |
I |
01614960654 |
1 |
2004-2002 |
2 |
|
2018-08-02 16:30:24 |
O |
WebiPath_129_122281 |
0 |
2004 |
0 |
|
2018-08-02 16:31:20 |
O |
00156527D65C |
0 |
2002 |
0 |
|
2018-08-02 16:32:33 |
O |
001565192de5 |
0 |
|
0 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
Deskphone LOG IN and LOG OUT |
Always 0 |
|
|
|
EXTERNAL INCOMING CALL (2 legs) |
Always 0 |
|
|
OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
Always 0 |
|
|
or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
Always 0 |
||
|
Initial called party leg (2nd leg) |
|||
|
|
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Always 0 |
Filter
Filter by using any of the following relational operators on your chosen value(s):
|
Equal to |
Greater than |
Less than |
|
Not equal to |
Greater than or equal to |
Less than or equal to |