Overall Retry Date Time

This data export field displays the earliest scheduled retry out of all retries scheduled for the contact across all of their numbers. It applies if the contact has more than one telephone number in the DATA MANAGEMENT table and one or more of these numbers is due to be retried according to the campaign’s retry profile. The field corresponds to the 'Retry date/time' system-defined column in the DATA MANAGEMENT table.

Historical Data Source	OUTBOUND Status Change
Channels
Size (bytes)	8
Filter	None
Dimension	None

Key to symbols

Format

You can display the date and time in a choice of formats. You can also change the time zone in which the time is displayed.

These settings are available via the field's Settings button.

Example

This example relates to the following DATA MANAGEMENT table (as seen at the end of the campaign).

Name	Row ID	Number 1	Number 2	Retry date/time	Row status	Row Sub status
Zack Oates	24906192	07700900432	02079460311	2019-12-20 15:42:25	Complete	Call result not in retry profile

The data export report shows that an unsuccessful OUTBOUND call to Zack was rescheduled for 15:42 on the same day by the campaign's retry profile. The call at 15:42 was answered.

Status Change Date Time	Contact Name	Status Change Source	Overall Retry Date Time	Data Management Status	Data Management Sub Status
2019-12-20 14:41:59	Zack Oates	Dial		Active	Not Dialled active
2019-12-20 14:42:30	Zack Oates	Dial	2019-12-20 15:42:25	In Progress	Retry call result
2019-12-20 15:42:32	Zack Oates	Dial	2019-12-20 15:42:25	Active	Retry' active
2019-12-20 15:44:17	Zack Oates	Dial		Complete	Call result not in retry profile