Route Mapping

This data export field displays the destination to which the voice call arriving at the access point was routed (applies to the ‘Onward Route', ‘SIP Trunk', and 'Voicemail' route types only).

Historical Data Source	CONTACT Data Records
Category	INBOUND
Channels
Size (bytes)	512
Filter	None
Dimension	None

Key to symbols

For 'Onward Route' and 'SIP Trunk' route types, the destination number is written. For a 'Voicemail' route type, the mailbox ID is written.

The field value is written to the inbound leg of all external incoming interactions.

Example

This data export report shows an incoming call that was routed to a mobile number ('Onward Route' route type).

Call Date/Time	Call Direction	Originating address	Access	Route Type	Route Mapping
2018-10-15 16:39:48	I	01344304304	01617742432	1	077009004323