Broke Out from Voicemail?

This data export field indicates whether the caller pressed '0' to break out of leaving a voicemail for a user or a hunt group.

The field value is written to the inbound leg of all external incoming interactions.

A value of 0 is written to communication legs in all other calls and text interactions.

Possible Values

One of the following values is written to a record (communication leg):

Value	Description
1	The caller broke out of leaving a voicemail.
0	The caller did NOT break out of leaving a voicemail.

Example

This data export report shows that user 'bas' broke out of leaving a voicemail.