Call Recording Duration
This data export field displays the voice recording duration for a user.
See also, Call Duration Charts.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
8 |
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Filter |
Call Recording Duration |
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Dimension |
None |
Format
By clicking the current duration format, you can select another format, which may be more appropriate for your report.
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The 'Seconds' format shows decimal places; the 'Seconds (Integer)' format does not. |
Example
This data export report shows an incoming call that was answered by an agent (first two rows) and then transferred (third row).
Row 1: The recording duration between the caller and the answering user ('sdodd') was 5 minutes and 59 seconds.
Row 2: The recording duration between the caller and the next user ('bas') was 11 minutes and 47 seconds.
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Call Recording Duration |
||||||
|
2018-06-14 12:12:50 |
I |
077009004323 |
01614960654 |
sdodd |
16:52 |
0 |
|
2018-06-14 12:12:59 |
O |
077009004323 |
001565192de5 |
sdodd |
6:03 |
5:59 |
|
2018-06-14 12:17:18 |
O |
077009004323 |
00156527D65C |
bas |
11:53 |
11:47 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
Always 0 |
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|
Always 0 |
EXTERNAL INCOMING CALL (2 legs) |
This user's recording duration with the caller |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
As experienced by the user |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
As experienced by the user |
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Initial called party leg (2nd leg) |
|||
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Always 0 |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Always 0 |
This user's recording duration with the caller |
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Note: values of 0 are written to all communication legs of non-voice interactions.
Filter
Filter by using any of the following relational operators on your chosen value(s):
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Equal to |
Greater than |
Less than |
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Not equal to |
Greater than or equal to |
Less than or equal to |
Remarks
Call recording for a user is determined by settings in the service type assigned to the user. For example, whether recording is enabled; whether all calls are recorded or if the user is allowed to record on demand, and whether calls are recorded after call transfer. See the storm UC and CONTACT Configuration Guide for details.