Called User <Miscellaneous 1>
This data export field displays the content of the Miscellaneous 1 property as configured for the called user.
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Historical Data Source |
CONTACT Data Records |
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Category |
UC |
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Channels |
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Size (bytes) |
1026 |
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Filter |
None |
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Dimension |
Called User <Miscellaneous 1> |
The property is configured in the Person Details > Show Extended Details section of the user's properties in storm UC as shown in the illustration below.
Note: a property label other than Miscellaneous 1 may have been used in your UC deployment. It is this label that is used in the name of this data export field. For example, Called User Miscellaneous 1 or Called User Sub-group 1.
Example
This data export report shows an outgoing call made by a storm user.
The called party (CTaylor) had a Miscellaneous 1 property setting of 'Team 1'.
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Called User Miscellaneous 1 |
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2022-07-07 15:25:31 |
I |
WebiPath_37_ |
CTaylor |
Team 1 |
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2022-07-07 15:25:33 |
O |
07700900763 |
CTaylor |
Team 1 |
Detail
The data export field populates the inbound (I) and outbound (O) legs in interaction scenarios as illustrated below. See also, Communication Legs.
Voice Interactions
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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Of transferrer |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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Of transferrer |
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Text Interactions
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External |
storm |
storm user |
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INCOMING SMS TEXT |
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OUTGOING SMS TEXT Agent-initiated or reply |
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Populated if email is actioned |
INCOMING EMAIL |
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Initiate Reply Forward Followed Up |
OUTGOING EMAIL or ACTION on INCOMING EMAIL |
Ignore Delete Requeue Complete Follow Up Followed Up |
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WEB CHAT |
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INCOMING SOCIAL MEDIA MESSAGE |
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SOCIAL MEDIA MESSAGE REPLY |
