Original Callback Agent ID
This data export field applies to a callback call in an OUTBOUND campaign and displays the ID the agent originally assigned to the callback. This may or may not be the agent who eventually handled the outbound call.
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Historical Data Source |
CONTACT Data Records |
|
Category |
OUTBOUND |
|
Channels |
|
|
Size (bytes) |
4 |
|
Filter |
None |
|
Dimension |
None |
Example
This data export report show a live-agent OUTBOUND campaign where agent Adam Carter (60699) was assigned a callback.
|
Original Callback Agent ID |
|||||
|
2018-10-19 16:28:22 |
O |
00156527D65C |
Adam Carter |
|
|
|
2018-10-19 16:28:34 |
O |
07700900439 |
|
0 |
|
|
2018-10-19 16:35:39 |
O |
00156527D65C |
Adam Carter |
|
|
|
2018-10-19 16:35:49 |
O |
07700900439 |
Adam Carter |
60699 |
Detail
Original Outbound Call
The data export field populates the outbound (O) legs in the original outbound call as illustrated below. See also, Communication Legs.
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|
External |
storm |
storm user |
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|
Deskphone LOG IN and LOG OUT |
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|
|
OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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|
|
Initial called party leg (2nd leg) |
|||
|
Always 0 |
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
Always 0 |
Callback
The data export field populates the outbound (O) legs in the callback. See also, Communication Legs.
|
|
External |
storm |
storm user |
|
|
OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
|
|
|
Initial called party leg (2nd leg) |
|||
|
|
|
|
TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
||
|
|
Note: a value of 0 is written to the outbound leg of a storm OUTBOUND agent-free SMS campaign.