Disaster Recovery Active?
This data export field indicates whether the call was routed using a primary or disaster recovery route plan.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
INBOUND |
|
Channels |
|
|
Size (bytes) |
1 |
|
Filter |
None |
|
Dimension |
None |
The field value is written to the inbound leg of all external incoming interactions.
Possible Values
|
Value |
Description |
|
0 |
Primary route plan |
|
1 |
Disaster recovery route plan |
Example
This data export report shows an incoming call that was routed according to a storm access number's primary route plan.
|
Disaster Recovery Active? |
|||||
|
2018-07-30 17:46:59 |
I |
01617742430 |
Monumental Travel |
Sched_main |
0 |