Last Anonymous Queue Result
This data export field displays the queue result for the last anonymous queue entered by a caller.
The field applies to a special configuration in which callers are routed to users in a non-storm contact centre via anonymous queues. The use of anonymous queues is supported in the Outbound Call action cell in FLOW and requires bespoke configuration by Content Guru.
|
Historical Data Source |
CONTACT Data Records |
|
Category |
FLOW |
|
Channels |
|
|
Size (bytes) |
102 |
|
Filter |
Last Anonymous Queue Result |
|
Dimension |
None |
The field value is written to the inbound leg of all external incoming interactions.
Possible Values
Value |
Description |
lost |
The call was NOT routed to an agent. |
routed |
The call was routed to an agent. |
withdrawn |
The caller withdrew from the queue. |
Example
This data export report shows a caller who was withdrawn from the last anonymous queue they had entered.
|
Last Anonymous Queue Result |
|||
|
2018-03-01 08:35:14 |
I |
Social |
withdrawn |
Filter
Include or exclude one or more queues in your organisation.