Last Connected User ID
This data export field displays a unique storm-generated numeric identifier for the last connected storm user in a call following any overflows or transfers (directly or via a queue). It is useful for distinguishing between two users who have the same name.
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Historical Data Source |
CONTACT Data Records |
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Category |
CONTACT |
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Channels |
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Size (bytes) |
4 |
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Filter |
None |
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Dimension |
None |
Example
This data export report shows an incoming call to queue, which was originally answered by agent Edward (second row) and which was subsequently transferred to other agents via queues (last two rows).
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Last Connected User |
Last Connected User ID |
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2020-06-19 16:36:22 |
01614960654 |
Summer Hols |
Aaliyah Rana |
arana |
139655 |
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2020-06-19 16:36:28 |
WebiPath_129_122281 |
Cust Service |
Edward Redwood |
sdodd |
63388 |
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2020-06-19 16:48:42 |
00156527D65C |
General Hols |
Stephen Dodd |
arana |
139655 |
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2020-06-19 16:58:17 |
00156531972e |
Summer Hols |
Aaliyah Rana |
sdodd |
63388 |
Detail
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External |
storm |
storm user |
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Deskphone LOG IN and LOG OUT |
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EXTERNAL INCOMING CALL (2 legs) |
The agent who answered the queued call. If the agent warm transferred the call to a queue, then the agent in consultation. |
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OUTGOING CALL dialled directly from deskphone or storm DTA Web iPath (1st leg) |
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or OUTGOING CALL initiated from the agent desktop (DTA) (1st leg) |
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Initial called party leg (2nd leg) |
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TRANSFER of an INCOMING or OUTGOING CALL Transfer leg (3rd and subsequent legs) |
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