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 External
party
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Handling Calls 
Accept or Reject an Incoming Call
Make an Outgoing Call
Perform In-Call Functions
Take a Secure Payment with PADLOCK
Transfer a Call
Consult With Another Party During a Call
Create a Three- or Four-Way Conference
Listen to Your Personal Voicemail Messages
Handling Text Interactions
Create a Message Template
Handle your Unprocessed Messages
SMS Text 
Handle an Incoming SMS Text Message
Compose an SMS Text Message
Emails 
Handle an Incoming Email
Deal with Follow-Up Email Messages
Claim (Cherry-Pick) a Queued Email
Compose an Email
Search for Emails
Web Chat and Social Media
Handle an Incoming Web Chat or Social Media Message
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 storm user
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Log in to DTA
Activate Your Telephone Device
Change your Availability Status
Internal Messaging
Send or Respond to an Emergency Alert
Chat to One or More Users
View Broadcast Notifications
Send an Alert Message to a Supervisor
Viewing Data and Personal Performance
View your Personal Interaction History
Play a Recorded Call
View Queued Text-Based Interactions
View your Activity Log
See Queue Statistics
See Agent Group Statistics
Personal Configuration
Rearrange Panels in the Workspace
Rearrange Buttons on the Toolbar
Change Your Web iPath Settings
Opt In and Out of Agent and Hunt Groups
Change Your DTA Login Password
Change Your Deskphone's Star Code and PIN
Configure Call Forwarding
Block Calls From Selected Numbers
Configure Speed Dialling
Create a Personal Hunt Group
Create Personal and External Contacts
Troubleshooting
Submit a Quality Report
Log out
Log out of DTA
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