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Create Custom Unavailable Statuses
Create a Message Template Category
View All Unprocessed Messages
Contact Routing Management
Control Queue Routing On the Basis of Available Agents
Agent Group Management
Assign Agents to Agent Groups
Assign Agent Groups to a Supervisor
Assign Users to Hunt Groups
Agent Management
Respond to an Agent's Alert Message
Broadcast a Message to Agents
Make an Agent Available or Unavailable
Listen to a Live Agent Conversation
Monitor an Agent's Live Social Media or Web Chat Session
Change an Agent's or Supervisor's DTA Login Password
Configure the Channels an Agent can Service
Configure Agent Channel Interrupt Settings
Assign Agent skills
Assign an Agent an Alias Name
Log an Agent Out of DTA
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