Broadcast a Message to Agents
Supervisors only
You can broadcast a message to agents in agent groups that you supervise. Messages are received by agents who are logged in to DTA.
Procedure
- Click the
button on the Toolbar. This displays the Broadcast Panel. - In the panel's To field, press an arrow key on your keyboard to see the list of assigned agent groups (or type the agent group name to see a filtered list).
- Select a target agent group. If required, include further groups.
- If required, edit the default text in the Source and Subject fields, and select a different priority for the message.
- Type or paste a message in the Start typing field.
- Click Send Broadcast at the bottom of the panel.
Note: broadcast messages are not stored.
Agents in the target groups will see broadcast messages in their Notification Centre Panel.
- Click Close, or click Send New to broadcast another message.
See Also