Broadcast Panel

Supervisors only

This is accessed by clicking the button on the Toolbar.

Use this panel to send a message to agents in agent groups that you supervise.

You can operate this panel by using your mouse or keyboard (see Accessibility Features).

Label 1

Panel help and control buttons

	Displays this Help page.
	Hides the panel. You can restore it by clicking the Broadcast button on the Toolbar.
	Closes the panel losing anything you have selected or typed.

Label 2

Agent groups

The agent groups who will see the message that you broadcast. Clicking this area of the panel reveals a drop-down list allowing you to select your target agent groups. Clicking an agent group's button removes the group from the target audience.

Label 3

Source

The source of the broadcast message as it will be seen by the agents. The default is your name, which you can edit if desired.

Label 4

Subject

The subject of the broadcast as it will be seen by the agents. The default is 'Supervisor Message', which you can edit.

Label 5

Priority

The priority of the message. The default is 'Medium priority', which you can change to 'High priority' or 'Low priority' as required. Agents will see a symbol against a high or low priority broadcast message.

Label 6

Broadcast message field

The message that you want to broadcast. You can type or paste the message into this field.

Label 7

Send Broadcast button

Sends the entered message to all agents in the selected agent groups and who are logged in to DTA.