Broadcast Panel

Supervisors only

This is accessed by clicking the button on the Toolbar.

Use this panel to send a message to agents in agent groups that you supervise.

You can operate this panel by using your mouse or keyboard (see Accessibility Features).

Label 1

Panel help and control buttons

	Displays this Help page.
	Expands a single-width panel to double width, or a double-width panel to maximum width. Maximum width takes up all of the available workspace to the right.
	Collapses a double-width panel to single width, or a maximum width panel to double-width.
	Hides the panel. You can restore it by clicking the Broadcast button on the Toolbar.
	Closes the panel losing anything you have selected or typed.

Label 2

Agent groups

The agent groups to whom to send the broadcast. Typing characters from an agent group's name displays a list of matching groups from your assigned agent groups. Once added, clicking an agent group's button will remove it.

Label 3

Source

The source of the broadcast message as it will be seen by the agents. The default is your name, which you can edit if desired.

Label 4

Subject

The subject of the broadcast as it will be seen by the agents. The default is 'Supervisor Message', which you can edit.

Label 5

Priority

The priority of the message. The default is 'Medium priority', which you can change to 'High priority' or 'Low priority' as required. Agents will see a symbol against a high or low priority broadcast message.

Label 6

Broadcast message field

The message that you want to broadcast. You can type or paste the message into this field.

Label 7

Send Broadcast button

Sends the entered message to all agents in the selected agent groups and who are logged in to DTA.

Broadcast Panel

See Also