Log an Agent Out of DTA
- Click the
button on the Toolbar. This displays the Monitor Agents Panel.
- In the panel, select the agent's parent agent group. This displays the group’s logged in agents.
- For the agent you want to log out, click their
button, and then click OK in the confirmation dialog.
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The agent is logged out and their name disappears from the list.
Note: if the agent is handing a contact, they will be logged out when they have finished handling the contact.