Send an Alert Message to a Supervisor

You can quickly request immediate help or support from your supervisor directly from within DTA. This is useful if you are encountering difficulties while servicing a customer interaction, or you feel that your ability to service interactions is being adversely affected by stress or by feeling unwell.

The procedure described in this topic may provide a quicker alternative to placing a customer on hold while trying to contact a supervisor directly via a call or chat.

Procedure

1. Click the  button on the Toolbar. This displays the Alert Supervisor panel.
2. If a supervisor is available, you will see a default message in an Alert Supervisor panel. If required, edit the alert message.

Note: if no supervisor is available, you can leave the panel open and then click the Retry button later to see if any supervisors have become available.

3. Click Send Alert and then click Close.

You can now expect a supervisor to contact you soon. Depending on the nature of your request, they may contact you mid call (using the storm supervisor listen-in service), via chat, or at the end of your interaction.