Send an Alert Message to a Supervisor

You can quickly request immediate help or support from your supervisors directly from within DTA. This is useful if you are encountering difficulties while servicing a customer interaction, or you feel that your ability to service interactions is being adversely affected by stress or by feeling unwell.

The procedure described in this topic may provide a quicker alternative to placing a customer on hold while trying to contact a supervisor directly via a call or chat.

Procedure

1. Click the  button on the Toolbar. This displays the Alert Supervisor panel.
2. Type your message in the 'Start typing' field and then click the Send Alert button. This sends the message to all supervisors who manage you.

3. Close the Alert Supervisor panel.

You can now expect a supervisor to contact you soon.

Your alert is visible at the top of your Notification Centre Panel. When a supervisor responds, their name appears below the alert message in the panel.

You can wait until the supervisor contacts you via chat or audio. If the supervisor does not initiate a conversation with you, click the Open Chat button to initiate a chat with them.