FLOW action cell reference

 

Start

 

     

 

 

 

 Housekeeping
Comment
Sleep
Get Date
Fill Date
Raise Alert

Publish Live Event
Start Stopwatch
Read Stopwatch

 

 Programmatic
Assign Variable
Loop To
Select Case
Compare Variables
Modulus
Divide
Multiply
Subtract
Sum
Random Number
Validation
Set VIEW Data

 

 String Manipulation
Extract String
Find String
String Length
Format String
Find and Replace
Append String
Insert String
Insert Character
Convert Case
Parse String

Build String

 

 Call Control
Outbound Call
Percentage Split
Group Routing
Time Schedule
Route to Service
SMS
Route to Contact
SIP Trunk
Get Statistics
Answer Call
Take Back and Transfer
Route to Recorder
Release Cap
Run FLOW Service
Voicemail

 

 Voice
Play Media
Record
Data Capture
Menu
Play Expression
Prompt Re-record
Copy Prompt
Detect Sound
TTS
ASR Menu
Add to Prompt Queue
Wait for Prompt Queue
Stop Prompt Queue

Play Recording
Speech to Text

 

 Database
Database Query
Execute Query
Fetch Query Result
Data Management

 

 Connection Control
Web Service
Send Email
Select Agent Details
Send IM Message
Wait for IM Message
Gather Card Number
Gather Security Code
Submit Transaction
Agent Group Availability

Get Last Interaction