Gather Security Code

Obtains the customer's credit/debit card security number for transmission to storm LOCK.

The action cell complies with Level 1 PCI-DSS regulations regarding the handling of sensitive payment detail information. The security code is never logged or exposed to any users and is stored in the CDR using asterisks.

Properties

Enable Cut Through

Select this to allow the customer to press a key to stop playing the audio prompt requesting security code entry to the end.

Choose the Enter Security Code prompt

Select a prompt or use a variable to use a local string variable (dynamic prompt) containing the name of the file.

Using a dynamic prompt is useful if the caller has entered a different language option earlier in the script, for example.

Note: as prompt files reside on servers within a secure payment card handling environment on storm with no outside access, they are uploaded and configured by support engineers.

Inter Digit Timeout

Select the number of seconds to allow between the caller's digit entries.

Retry Digit

Select the digit that the customer can press to clear their input if they want to re-enter it.

Termination Digits

Select the digit(s) that the customer can press to indicate that they have completed entering their number.

Masked Security Code

Enter a string variable to store the masked security code.

Exit points

Exit point	Taken
[Success]	If the security code was validated by LOCK and has a valid format.
Invalid Security Code	If the security code was validated by LOCK but has an invalid format.
Error	If a system error occurred.