TTS

TTS (Text to Speech) reads out textual phrases to the caller.

When used in conjunction with Play Media action cells, you can build an audio message containing a combination of generic and customer-specific information stored in variables. For example:

Play Media (Dear.wav)	TTS	Play Media (Entered.wav)	TTS
"Dear"	"John"	"You have just entered"	"one, six, one, zero, nine"

Language options are available as licensed on your system.

Properties

Model

Select the text-to-speech model to use. The 'brain TTS' option provides AI enhanced features.

The list may display any custom models that have been built as well as any third-party TTS providers that have been provisioned for you.

Select the language to play the text as (standard model only)

Select the language (subject to licence).

Quality (brain TTS model only)

Select the speech quality.

Voice (brain TTS model only)

Select the voice to use (for example, English Female, UK).

'Say as' parameter

For the TTS model, use one of the available options:

Option	Example data	Spoken as
Text	1000	“One thousand”
Cardinal	12345	"Twelve thousand three hundred and forty five" (for UK English), or "Twelve thousand three hundred forty five" (for US English).
Ordinal	1	“First”
Characters	can	"C, A, N"
Fraction	5+1/2	“five and a half”
Unit	10 foot	"10 feet"
Spell-out	abcdefg	"a, b, c, d, e, f, g"
Date	1970-09-10	"The tenth of September, nineteen seventy"
	10-9	"The tenth of September"
	10-9-1970	"September tenth, nineteen seventy"
Time	2:30pm	"Two thirty P.M."
Telephone	(01344) 304344	“plus, 4, 4, 1, 3, 4, 4, 3, 0, 4, 3, 4, 4”

For the standard model, either leave the field blank or enter a value denoting how the text or variable should be rendered when spoken. The effect of this for the supported data types is shown in the following table:

‘Say as’ parameter	Data type	Example data	Spoken as
blank	Numeric/alphanumeric	1000	“One thousand”
blank	Date	Year: 2018 Month: 2 Day:1	“12^th February”
blank	Alphabetic	John Smith	“John Smith”
digits	Numeric/alphanumeric	1000	“One, zero, zero, zero”
spell	Alphabetic	John Smith	“J, O, H, N, S, M, I, T, H”

Set the text or variable to be played

Enter the number, word, or phrase, or a variable.

Exit points

Exit point	Taken
[End of Prompt]	When the prompt has played successfully.
Error	If an error has occurred.