Receives a web chat message from a contact.
Wait for IM Message
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Receives a web chat message from a contact. |
This is typically used to receive information from the customer (initiated by a Send IM Message action cell) prior to routing the chat to a live agent.
Received Message
Enter a string variable in which to store the customer's message.
Wait Duration
The number of seconds for which to wait for a message to arrive.
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Exit point |
Taken |
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[Complete] |
If a message was received. |
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Timeout |
If a message was not received within the specified Wait Duration. |