Sends a web chat message to the contact.
Send IM Message
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Sends a web chat message to the contact. |
Use this to interact with the customer prior to routing the chat to a live agent. For example you may ask the customer to indicate their reason for contact so that the most appropriate queue can be targeted.
Use a Wait for IM Message action cell to store the customer's response.
IM Message
In the field, either type the message (preceded by =) or use a local string variable.
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Exit point |
Taken |
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[Complete] |
When cell execution completes. |