Select Agent Details

Retrieves the contact details of the next available agent servicing a queue.

You can use these details to send an email or SMS notification to the agent ahead of them answering a contact.

Properties

Contact Queue

Select the CONTACT queue that the agent is servicing.

Timeout

Specify the period after which the service should deem the search for an available agent to have failed.

Enter a string variable in a field for the value you want to store.

Exit points

Exit point

Taken

[Complete]

If an available agent is found.

Failure

If an available agent is not found within the specified Timeout.