Routes the caller according to a DTMF keypress and/or automatic speech recognition (ASR).
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Routes the caller according to a DTMF keypress and/or automatic speech recognition (ASR). |
Media List/Introduction/No Response/Invalid Response prompts
Use the Select Media List option to select the media list containing the audio files to use for the three audio prompts supported in this action cell (Introduction (optional), No Response, and Invalid Response).
Then, either use the Select... options lists to select the files or use the Use Dynamic... options to use local string variables containing the names of the files.
Alternatively, use the Use Dynamic Media List option to use a local string variable containing the name of the media list and then use a local string variable containing the name of the file in the media list.
No Response Timeout
Select the duration for which to allow the caller to choose a valid option. On expiry, the message 'We Did not Receive a Response' message is played. After this, the service ends or exits from the No Response exit point, if present.
Maximum Number of Attempts
Select the number of attempts to allow the caller to choose a valid option. After this, the service ends or the call is routed from the No Response exit point, if present.
ASR Confidence Level Threshold
Applies if one or more exit points are configured to use ASR.
Enter a value between 0 and 100 to control how close a match is required between the caller’s spoken input and the defined words and phrases. A very low value increases the likelihood of false matches being found whilst a very high value decreases the likelihood of any match being found.
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Exit point |
Taken |
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[DTMF Entry] |
When the caller presses this DTMF key (1 - 9, *, or #). Ensure that the audio file in Introduction Prompt mentions each option. |
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[ASR] |
When the caller speaks one of the words or phrases in the comma separated list.
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[No Response] |
If no response is detected after the No Response Timeout and/or Maximum Number of Attempts properties have been applied. |
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[Error] |
If the media list and/prompts could not be located. |
